Apr 19, 2024  
OHIO University Undergraduate Catalog 2021-22 
    
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OHIO University Undergraduate Catalog 2021-22 [Archived Catalog]

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T3 4925 - Leadership in Customer Service

Customer Service is based on the premise that good customer service begins with the internal customer. This course focuses on combining the characteristics of leadership with emotional intelligence to grow the organization from the inside out.

Requisites: Senior
Credit Hours: 3
OHIO BRICKS Capstone: Capstone or Culminating Experience
General Education Code (students who entered prior to Fall 2021-22): 3
Repeat/Retake Information: May be retaken two times excluding withdrawals, but only last course taken counts.
Lecture/Lab Hours: 3.0 lecture
Grades: Eligible Grades: A-F,WP,WF,WN,FN,AU,I
Learning Outcomes:
  • Students will be able to research and reflect on characteristics of historical and present day leaders and identify leader characteristics that support a customer focused culture.
  • Students will be able to reflect on real world leadership challenges through case studies covering ethics, diversity, finances and human resources.
  • Students will be able to research and present data, using technology, on successful leadership characteristics in a global market.
  • Students will be able to assess their own leadership strengths and devise a leadership development plan based on their current and future goals.
  • Students will be able to analyze a variety of scenarios with internal and external customers and distinguish the appropriate response using the characteristics of a leader role model.


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