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Apr 19, 2024
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CONS 5953 - Workshop in Customer Experience Trends
Content varies.
Requisites:
Credit Hours: 1 - 3
Repeat/Retake Information: May be repeated for a maximum of 3.0 hours.
Lecture/Lab Hours: 1.0 lecture
Grades: Eligible Grades: A-F,CR,PR,WP,WF,WN,FN,AU,I
Learning Outcomes:
- Students will be able to research customer service issues and trends.
- Students will be able to deconstruct scenarios and provide appropriate customer service interactions.
- Students will be able to examine technology and hypothesize about the global implications on the global customer service environment.
- Students will be able to demonstrate customer service subject knowledge through a presentation, a paper or a real world situation analysis.
- Students will be able to analyze and justify which customer service resources work best for diverse populations and organizations.
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